FLEX plan is an optional surcharge to charter fee (onboard accommodation service) that allows the Charterer to cancel or change charter contract/reservation up to 60 days before the embarkation for no special reason.
FLEX plan costs 7% of the final charter fee for the Charterer as per official Croatia Yachting price list valid at the moment of booking.
How to purchase Croatia Yachting FLEX plan?
This surcharge can only be purchased when creating e new contract/confirming new booking and cannot be added to already existing contract. When Charterer pays for FLEX Plan surcharge, contracted charter price changes and is considered to be charter fee increased for FLEX surcharge.

What are special cancellation conditions for the clients who opt for FLEX plan?
Up to 60 days prior to embarkation Charterer can for no special reason cancel their contract. In that particular case they can choose one of the following options:
 Reimbursement; in this particular case Charteree shall retain 15% (minimum 350 EUR) of the contracted price, due date for reimbursement is 180 days from the date of cancellation.
 reschedule contract for a future date with no extra charge; future date can take place during season 2021 and 2022 on any of the boats in Croatia Yachting fleet based in Croatia, depending on the availability. If the price of new contract is higher than the cancelled one the Charterer needs to pay the difference after the new booking confirmation is done. If the charter fee of the new contract is lower than the original one no additional payment by the Charterer has to be done, however the difference will not be refunded.
 a credit note that equals the amount already paid for the future charter; credit note can be used for booking any of the boats in Croatia Yachting fleet based in Croatia, depending on the availability.
Within 7 days before the embarkation if the Charterer cancels the contract due to COVID-19 related reasons the following options are at disposal:
 in case of closed borders: full payment reimbursement with no extra costs
 in case of mandatory quarantine of minimum 7 days: a credit note that equals the amount already paid for the future charter; credit note can be used on any of the boats in Croatia Yachting fleet based in Croatia and depending on the availability.
COVID-19 related reasons that entitle the client to choose from the options above are:
 closed Croatian border or state border of the residence country of the reservation holder
 mandatory quarantine of minimum 7 days, with no option of taking PCR test, upon arrival to Croatia or in country of residence of reservation holder
For any other cancellation reason, standard Croatia Yachting Terms and Conditions will apply.

Here is cancellation policy related with Covid 19 pandemic situation:

In case that Charterer cannot start the charter due to COVID-19 related reasons Charteree shall retain already paid funds as per cancellation conditions stated above.

Instead of retaining percentages of contracted price, the Charteree will issue a credit note to the Charterer if the cancellation happens for the following specific COVID-19 related reasons:

- If Croatian state border is closed

- If the state border of Charterers country of residence is closed

- If quarantine of minimum 7 days without testing possibility upon return to the country of residence of the Charterer is mandatory



Credit note equals the amount already paid to the Charteree and is valid for future charter that will take place on any of the boats from Charteree’s fleet within 12 months from the date of issue of the credit note. Credit note can be claimed only if particular reasons stated above are valid or announced within 7 days prior to embarkation.

If a cancellation occurred for objective reasons (death of a family member, severe injuries, war etc.) the advance payment shall not be refunded, but the Charteree shall give the vessel to the Charterer in another available period within the same season